Ingate Support

Ingate’s products are designed to provide maximum security with minimal user effort. Ingate Firewalls and SIParators come preinstalled on a dedicated computer, and the Web interface used for configuration eliminates the user errors that often occur at setup.

While most support concerns are easily solved by contacting the vendor from which the Ingate product was purchased, Ingate Systems also stands fully behind its products post-sale and is known for providing excellent customer service and support.

Tech support (for owners of Ingate products)

EUROPE Live support is available during office hours, Monday - Friday, 08.00-17.00 Swedish time (London+0100 or 0200-1100 EST).
E-mail: support@ingate.com
SIP: support@ingate.com
Phone: +46-8 600 77 66

NORTH AMERICA Operational Hours: Monday – Friday 9:00am to 6:00pm EST (UTC-5)
Email: support@ingate.com
Toll Free: +1-866-809-0002
NA DID: +1-864-551-4216
For Chat with Support North America see Helpdesk North America

Following are links that will lead you to resources and downloadable information for the installation, configuration and use of Ingate products.

Register web account

If you don't have an Ingate web account, register now! You need an account to download upgrades and activate licenses.

Web account login

When you have logged on to your web account, you can download upgrades, activate licenses, read user manuals and watch training videos.

Startup Tool

Ingate's Startup Tool is of much help when configuring your Ingate box for SIP Trunking and Remote SIP Connectivity. Get it now!

How To Guides

Find How To Guides for the Ingate scenario you want, including many SIP and VPN scenarios, and how to change the password of your Ingate unit.

VPN Support

Information about the VPN subsystem in Ingate products, and what is required for other VPN gateways and clients to interop with Ingate.

Firewall Installation

Instructions on how to install your Ingate Firewall or Ingate SIParator®. Here you also find an image for the very old Fuego floppy boot disk.

Frequently Asked Questions (FAQs)

Perhaps someone else has had the same problem as you experience now? Find out in our FAQ section.

Help Desk

If you can't find help in our documentation or FAQ section, and you have a support contract, you can contact our help desk.

For users needing assistance beyond that available online, please contact the reseller or distributor from which products were purchased. Vendors of Ingate products are well-equipped to handle support questions and issues. For users that wish to obtain additional support insurance, vendors can arrange for the purchase of a support contract. For further information on any of these options, please contact your vendor or contact us.